If my order value is below $200, why is the shipping $20?
Corin, our General Manager published this post recently on Facebook in the “Australian Blacksmiths, Bladesmiths and Knifemakers Network” group in regards to our shipping quotes.
I hope that makes it more understandable why we are charging the prices we do.
Find HERE for an original screenshot from the post.
Where can I pick up the goods when I click Pre-arranged pick up?
When you choose pre-arranged pick up on the checkout page, leave a note stating which warehouse location you want to pick it up from. We have three warehouses in Australia: Melbourne, Brisbane and Sydney. We will give you a call when the goods have arrived in the preferred warehouse and are ready for pick up. Goods can take up to two weeks to move between warehouses.
If I booked a pre-arranged pick up from Melbourne or Brisbane: How long does the shipping to your Melbourne or Brisbane store take?
The goods are usually sent on a weekly pallet if they fit. It is a free service that we offer* and every effort is made to get your order on the soonest next available pallet. You will receive a call when your goods are ready to be picked up from the branch office. Transferring the goods interstate for FREE* can take up to two weeks.
*Freight will be charged for Grinders and Kilns
How much do you charge for Pre-arranged pick up?
All Pre-arranged Pick-ups are free except grinders, kilns and other high-value, bulky items as they are very heavy and take a lot of space on the pallet. All pre-arranged pick ups have to be organised before arriving in store. Our trade counters can become quite congested so to save your time it is best to have the orders pre-picked and avoid a lengthy wait.
What are the differences between the burner kits that you have available?
Which kilns do you have available?
We have a range of kilns available on our website under the “Products” then “Electric Kilns” tabs. We do our best to ensure that these are in stock at all times. Feel free to call or email us to check availability of your desired kiln.
Can I get all the kilns from you that Paragon has on their website?
Write us an email including the link from the kiln you are after and we will contact Paragon if they are available.
Where can I find more technical information about the Paragon kilns?
All information on the Paragon Kilns can also be accessed directly through their website at www.paragonweb.com . Here they have great summaries of the power requirements, dimensions and applications of all the kilns they manufacture. There are also free educational videos for servicing, repairing and updating your kiln.
What is the best steel for a beginner?
In general 1075 & 1084. Check out the pre-cut steels and go from there. For more advanced users check out our steel guide– a brief description to almost all the steel we have available.
Which steel should I get if I just have a forge? Or if I just have a kiln?
Different steel requires different heat treatment. Check out our steel guide, describing which steel needs which heat treatment.
Why don’t you have a showroom?
Unfortunately, we do not have enough space available for a retail showroom but if you’d like to visit us at 161 Parramatta Road, Auburn, we are happy to do over the counter sales. Otherwise, our excellent sales team are available via email, phone or Facebook messenger.
Do you ship overseas?
Yes we do. Follow the link here for all overseas orders,except New Zealand. New Zealanders can check out via online shop.
Can I buy your goods in New Zealand?
Yes the online store is available now for New Zealand orders.
What is the average time of delivery?
If the goods are in stock and we always try to keep the stock accurate on the website you should have your order within 7 days. Shipping times can vary however and these are out of our control. If not all goods are in stock you will hear from a staff member to arrange a swap or backorder.
Do I need flashback arrestors for my lampworking torch?
Short answer: yes! We highly recommend to get for your Bethlehem surface mixed torch flashback arrestors on the torch for the oxygen and LPG outlet and on the oxy and LPG regulators. Altogether you need four different flashback arrestors. The flashback arrestors on the torch are longer than the one on the torch.
Don’t risk it- get flashback arrestors. Read this post about an accident that recently happened due to missing flashback arrestors. Join the “AUS/NZ Glass Artist Collaborations & Glass Art Sales ☮” Group and read the full post here.
I have trouble logging in to my account what should I do?
When setting up an account on our website you generate a unique username and a password. The username cannot be changed, the password can be changed. You can reset your password and the new one will be sent to your email address. If you have any technical issues on the website please give us a call during business hours: 02 9648 5856