I hope that makes it more understandable why we are charging the prices we do.
Find HERE for an original screenshot from the post.
When you chose pre-arranged pick up on the checkout page, leave a note stating which warehouse location you want to pick it up from. We have three warehouses in Australia: Melbourne, Brisbane and Sydney. We will give you a call when the goods have arrived in the preferred warehouse. Goods can take up to two weeks to move between warehouses.
The goods are usually sent on a weekly pallet if they fit. It is a free service that we offer, every effort is made to get your order on the soonest pallet. You will receive a call when your goods are ready to be picked up from the branch office. Transferring the goods interstate for FREE can take up to two weeks.
Pre-arranged Pick-ups are free but have to be organised before arriving in store. Our trade counters can become quite congested so to save your time it is best to have the orders pre-picked and avoid a lengthy wait.
We have a range of kilns available on our website under the “Products” then “Electric Kilns” tabs. We do our best to ensure that these are in stock at all times. Feel free to call or email us to check availability of your desired kiln.
Write us an email including the link from the kiln you are after and we will contact Paragon if they are available.
Different steel requires different heat treatment. Check out our steel guide, describing which steel needs which heat treatment.
Everywhere except USA. Write us an email with the part numbers, quantity, website links and your shipping address. We will reply to you if we have the things in stock and inform you about payment options and give you a freight quote. Depending on the products you are after also try www.forgeburners.com
If the goods are in stock and we always try to keep the stock accurate on the website you should have your order within 7 days. Shipping times can vary however and these are out of our control. If not all goods are in stock you will hear from a staff member to arrange a swap or backorder.
Don’t risk it- get flashback arrestors. Read this post about an accident that recently happened due to missing flashback arrestors. Join the “AUS/NZ Glass Artist Collaborations & Glass Art Sales ☮” Group and read the full post here.
When setting up an account on our website you generate a unique username and a password. The username cannot be changed, the password can be changed. You can reset your password and the new one will be sent to your email address. If you have any technical issues on the website please give us a call during business hours: 02 9648 5856